What is covered by the warranty?
If you are the first owner of the QonQer, you have a two-year warranty on the frame and parts from the day of purchase. Within the warranty, the frame or a relevant part will be replaced free of charge. If you want to make a claim under the warranty, we would like to see the proof of purchase. The warranty is not transferable. If you want to send the QonQer to us, keep the box in which you received the QonQer. Or buy a new box in the shop.
What is not covered by the warranty?
- Accidents with the QonQer
- Changes made to the frame or parts
- Damage due to overdue maintenance
- Wear of parts due to normal use
- Shipping costs and box for returning the QonQer
- Other fees, such as travel costs that the user has to pay because he was unable to use the QonQer.