Privacy Policy

Privacy Policy QonQer

We would like to inform you how we handle the data you leave behind after a visit to our website or store. Below you can read more about what we keep, how long we keep it, and how we protect it. QonQer  only stores and requests data that we need to be of service to you. We do not share this information with third parties. If you buy a bicycle, we need different information from you than when you lease a bicycle. Read below when we keep some of yours.

Request your Personal Data

You can request your data from us at any time. If they are not correct, we will correct them. If you no longer want to appear in our records, your data will be deleted. If you want to request your data, use this link.

Contact Form

We store the data that you enter via the contact form on our website under your name. These can be, name, address, email and telephone number. We also save the reason for your request to us. We keep this data for as long as is necessary for correct handling and follow-up.

Order a bicycle or accessory

  • For this we need your name and address, address, telephone number and e-mail address.
  • Orders are settled in a protected payment environment. Either through Adyen or through Buckaroo.
  • If we have to send something to you, we will give your address to the delivery service

Do you lease or subscribe a QonQer?

  • For this we need your name and address, address, telephone number and e-mail address.
  • For accreditation of the lease application, we ask for a copy of a bank statement showing the home address, 3 recent pay slips, an annual statement, a copy of identification

Newsletter

QonQer sends newsletters with information about the purchased product, important warranty changes, promotions and offers and fun facts. Have you indicated that you want to receive newsletters from us? Or are you a customer with us? Your email address will automatically be added to the mailing list for our newsletter. Every newsletter contains a link with which you can unsubscribe very easily and immediately. You will only receive a newsletter again after you have actively subscribed?

Cookies

QonQer uses Cookies. We use this for general statistics, to optimize the website experience. We do not store any personal information about your surfing and searching behavior on our website.

Protection of your data

Your data that we keep is well protected and only accessible by authorized persons. Both online and offline. QonQer has appointed a DPO who manages and controls all access.

How long do we keep your data?

Of course as long as it is necessary for warranty settlements etc. and as long as you are a customer with us. After that, we will keep it for another year or less, unless this is not possible due to the fiscal retention obligation of 7 years.

Complaints?

We do everything we can to handle your data with care. But if you do have a complaint, please let us know. We will take immediate action to sort things out and resolve them.