If you have purchased a QonQer, you can return it to us within 21 days. If there is no significant traces of use or damage to the QonQer e-bike, we will refund the full amount to you. If the QonQer does have damage, this will be deducted. You will of course be informed about this first. We recommend that you keep the box in which you receive the QonQer. This box prevents transport damage. QonQer does not reimburse the shipping costs of the return shipment. If you are not sure whether the QonQer is suitable for you, take a test drive first. Then you know for sure what you buy suits you!
A return period of 14 days applies for this. The products will be credited if we receive them back in the original packaging, and with the original labels if it concerns clothing. In all other cases, the return shipment will not be honored. QonQer does not reimburse the shipping costs of the return shipment. The method of repayment is the same as the way in which we have received the payment.